COVID CANCELLATION POLICY
In response to the ever-changing COVID situation, we have introduced a ‘No Regrets’ cancellation policy. This means that if you, or we, have to cancel your tour booking, we will refund 100% of your payment. If we have started the tour & things turn we will refund the unused portion, this is worked out on a percentage of the daily charge unused once the bike gets back to our base location..
We design and test ride all our tours, & guide them ourselves so you get the personal touch from the people who own the business. We’re small enough to care about the little details and prepared to go the extra mile to ensure you have the holiday of a lifetime.
If you would rather ride on your own than with a group but like the security of having your accommodation pre-booked and your route planned then a self guided tour is for you.
We’ll provide you with a pre-programmed route right to your accommodation. We’ll also highlight stops and sights along the route for your convenience. We’ll plan everything for you so that you see and do everything you wish to. No hassles, no worries.
We’ll also provide 24 hour support and check in with you along the way to make sure you’re absolutely happy.
We process all our credit card payments through Stripe, which is a secure credit card payment portal. We do not charge a Credit Card handling fee. We will email an invoice with the link to Stripe. This is the preferred choice for overseas clients. Saves on bank fees.
If you do wish to pay by bank transfer our a/c details will also be on the invoice.
No - we prefer not to cancel but we do need a minimum of 4 motorcycles on a guided tour in order to have a support vehicle. For smaller guided groups you will just need to be intrepid and take your gear in the luggage provided with your bike. We would only cancel a tour due to circumstances beyond our control. Tour participants would then be offered an alternative tour date.
Yes, on tours of 7 or more days we will stay a couple of nights in places where there is a lot to see & do. This will allow you to take a break, enjoy some exciting activities, explore the local sights, do a little shopping or take a solo ride - we’ll be happy to makesuggestions or book activities for you.
You will need to be over 25 to hire one of our motorbikes.
New travel rules for New Zealand
The New Zealand Government has introduced a new travel requirement for some visitors and transit passengers. It’s called the NZeTA (New Zealand Electronic Travel Authority) and travellers need to request theirs via the official mobile app or website. Approval can take up to 72 hours, so get yours before you go.
The NZeTA is required for travel from 1 October 2019.
Visit immigration.govt.nz/nzeta to find out if you need one.
Yes - You need to have a full & valid motorbike license. If your license is not in English then we would require that you get an International Driver's Permit or produce an accurate certified translation.
On tours of 7 days or less we simply place a hold on your credit card to cover the insurance excess. On tours longer than 7 days our insurance requires us to make a charge on your credit card, this is held by our card processors & fully refundable with no fees to pay if unused.
Please refer to our Terms and Conditions.
Yes - the one way fee is $450 and only on prior arrangement as we currently only have a North Island base.
Yes. An airport shuttle is included in your Guided or Self Guided Tour price. The shuttle fee for Bike rentals only is an add on extra.
You can collect your bike from 8am on the day of hireage and we would request that you return no later than 3pm on the last day of rental. If for any reason you need to collect or return outside these times please contact us to make the necessary arrangements. This may result in a small fee.
Best to allow yourself an hour to collect your bike and 30 mins at drop off.
We have AA Fleet Cover for all our vehicles and have included in your hireage/tour pack a list of important numbers. During office hours, please call either Lance or Sally on their mobiles (we are available on Viber or Whatsapp) and we will get help on the way. Or, if you are calling outside of business hours, please call the AA for 24 hour roadside assistance on 0800 734 543
No - they must only be ridden on legal paved roads. Please do not ride our bikes off road or on unauthorised roads which include: 90 Mile Beach, Ball Hutt Rd and Skippers Canyon.
Our fleet consists of low mileage motorbikes all less than two years old, Main Dealer maintained & under manufacturers warranty. We have personally selected all our bikes to give you an exciting ride offering something different from the normal fleet hire. We like to think our fleet is ideal for the often twisty roads found in New Zealand.
All our bikes come with top boxes and panniers/saddle bags as well as a basic first aid kit & Puncture Repair Kit.
Currently the answer to this is a No. We think the majority of riders prefer to use their own gear and that you will bring it with you. We do have limited gear available to borrow in an emergency and have arrangements with Motorcycle Accessory stores in Auckland who will kit you out if your luggage has gone missing or breaks.
Yes, we have space to securely store your bags whilst on tour.
Yes - we can book any additional activity for you - subject to availability.
We would like you to have a couple of years of riding experience on the size of bike you’re hiring. This way you are comfortable and confident and will enjoy your trip all the more.
Generally speaking, New Zealand has very moderate temperatures. However, it is a common saying here that we can have ‘4 seasons in one day’ so it is best to come prepared and have layers. It’s easy to start the day quite chilly but end the day steaming and hot. Waterproofs are essential.
Both Islands have warm summers, oddly the South Island can get both warmer in summer, 30c + aren't unheard of & but also colder in winter with snow and minus temperatures no surprise.
Yes - this is a no brainer really. New Zealand does have free accident and emergency care but this will not get you flown home if you have been unlucky enough to have a serious accident, or fall ill whilst on tour or need to claim for lost baggage or personal emergencies.
The Hirer can cancel their tour/rental and request a refund or part refund (see Refunds) at any time. The cancellation date is the date you tell us in writing (email) and cancellation fees apply. The tour start date is your first night of accommodation or activity in New Zealand booked by us. Please see our Cancellation Fees.
Personal Travel Insurance is recommended (see Insurance). Although highly unlikely, we reserve the right to cancel a tour or booking at any time, at which time any monies paid to date will be refunded in full. We promise to make every effort in providing an alternative solution (eg providing an escorted tour or a self-guided tour instead of a fully guided tour if numbers deem the tour unprofitable).
Cancellation Fees
Written cancellation notice received:
Greater than 60 days from hire or tour* commencement date:- The cancellation fee is 10% of deposit amount
60 days or less from hire or tour* commencement date:- The cancellation fee is 20% of total booking amount (e.g. the loss of your deposit)
30 days or less from hire or tour* commencement date:- The cancellation fee is 100% of payments made (e.g. the loss of the full balance amount)
* The tour commencement date is the date of the first tour booking arrangement that South Pacific Motorcycle Tours has made on your behalf (e.g. transfer, lodgings, activity)
Once your hire or tour has commenced we are unable to offer any refund or part refund under any circumstances, ie sickness or injury and there is no refund on any part of the tour which you may not have used.